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MineStream & Finance

Accountability For Financial Services

MineStream is implemented by world leading global resources companies to manage governed global workflow functions within their central Financial Services business units.

Read the complete case study here

Critical Success Factors

A Vast Feature Framework

Workflow
Electronic forms can be integrated into the solution to improve and automate service requests and business workflow.
Streamlining
Staff workloads have been streamlined via the governed SLA timeframes to improve delivery and productivity.
Reporting
The solution provides VPs with a suite of reports previously unavailable to them.

An Enterprise Solution

Enabling Vendors & Providing Self-Service

Integrated web forms have been deployed to automate a range of service requests such as:

  • Service Entry Sheet
  • Invoice Rejection
  • Invoice Enquiry
  • Employee Expense Management
  • Payment Services Customer Support
  • Accounting Services

The Impact

Streamlining Complex Business Rules

A public-facing form accessible globally 24x7 provides suppliers with the ability to submit an invoice, contact Payment Services or request an update to their Vendor Data Details.
The request is routed automatically to the resolution team and assigned the appropriate categorisation and due date according to governing SLAs.
The request automatically applies Vendor or Employee details and links important information for the team to reference.
Where workflow is required for approvals or extra steps, these can be applied manually or automatically via the web form.
The case can be managed until completion and all communications back to the Requestor handled via templates for standardised process and business workflow.
If required, the Vendor can also use a Customer Portal to lodge or update enquiries or requests.