HR Case Management



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MineStream & HR

"the case management tool of the future"

“The software is able to adapt to a lot of different processes. So, you’re able to set it up either based on operations or you can also set it up based on work. So, who is doing the work, why are they doing it, when are they doing it and how fast are they doing it. With that you can actually measure your productivity. So, in order to get to the future, you would definitely need to be able to project and you would need to be able to have that back up information. The versatility of has shown us that it will be able to lead us into the future successfully.”

Read the complete case study here

Critical Success Factors

A Vast Feature Framework

Electronic forms can be integrated into the solution to improve and automate service requests and business workflow.
Service Level Improvements Via One Click Templates to pre-define and set SLAs.
The solution provides security and SOX compliance. Configuration can be tailored to suit the business.

An Enterprise Solution

HR Transformation

A few examples where HR workflows are streamlined with integrated web forms:

  • Enquiry Management
  • Stop Payment Request
  • Unqualified Payment
  • Periodic Reporting
  • Payroll Process
  • Payroll Escalation
  • Re-Open Closed Case
  • Payroll Error Register
  • Off-Cycle Payment Request
  • Contact HR Admin Hub

The Impact


“Quick Link” Employee requests are used to create cases when they are initiated via a customer walk-in or telephone call. A template is used to pre-populate the content of the enquiry. By entering an Employee ID, the case is automatically linked to the employee record.
The Admin Hub can prioritise cases within the business for processes such as Payroll Escalation.
HR Central Admin can engage HR Admin Hubs via internally raised cases. The business have visibility across assets for extended reporting capabilities.
A one click links spawns requests to HR Central Admin from the Admin Hub, Automatically linking the original request as the parent case.
Example 1: Creating a Letter of Offer. A standard letter is automatically attached to an outgoing email and email pre-populated with standard content
Example 2: Employee On-boarding. Managed sequential or parallel workflow is created based on governed process and tasks created and sent via email to appropriate parties.