IT Service Management

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MineStream & IT

ITIL-Aligned For Any Enterprise

The success of your organization is dynamically linked to the quality of the service you provide.

By providing First Class IT Service Management to manage incidents and requests you will enhance employee & customer satisfaction.

You will increase productivity and subsequently reduce operational costs.

Our solution will optimise your IT business processes and in turn enable your company to grow.

Critical Success Factors

A Vast Feature Framework

Define
Map your IT services to the highly configurable solution.
Manage
Improve SLAs with streamlined responses & tools.
Report & Redefine
Utilize 100s of standard reports to optimise and redefine IT Service Management workflows.

An Enterprise Solution

IT Transformation

Businesses are constantly trying to find more efficient ways of managing processes within IT as we grow ever-more reliant on technology.

An effective Request & Workflow Service Management Solution is a critical success factor for any organisation.

Providing a wide range of modules is where our solution excels.

The Impact

Driving Efficiencies Via An Extensive Toolset

Email Enabled
Automatically turn emails into incidents, requests or cases and track all communications.
Built-In CRM
Comes with built-in Customer Relationship Management module.
Customer Portal
Providing access to Service Catalogue, Cases, Tasks, Approvals & more.
Workflow Engine
Sequential Managed Workflow for change requests, approvals & tasks.
Knowledge Base
Articles are easily accessed by staff and customers to solve common problems.
Extensive Reporting
Over 170 reports on cases, tasks, assets, contracts & CRM
Incident, Problem & Change
Aligned to ITIL for incident, problem and change management.
Asset Management
Import or Scan your network to manage assets.
20+ More Modules
Including Document Manager, Contracts, Chat & CMDB.