IT Service Management

MineStream & IT

ITIL-Aligned For Any Enterprise

The success of your organization is dynamically linked to the quality of the service you provide.

By providing First Class IT Service Management to manage incidents and requests you will enhance employee & customer satisfaction.

You will increase productivity and subsequently reduce operational costs.

Our solution will optimise your IT business processes and in turn enable your company to grow.

Consultation

Not all IT departments are the same. We consult with customers to ensure the purpose and goals of their IT division are best served and adhered to.

Implementation

We will work with your own staff during the implementation phase to ensure we hand over all the key knowledge enabling you to become self sufficient reducing the need for unnecessary consultancy fees.

Service Delivery

We are here to ensure the highest level of service is provided to ensure continual improvement activities are delivered.

Critical Success Factors

A Vast Feature Framework

Define

Map your IT services to the highly configurable solution.

Manage

Improve SLAs with streamlined responses & tools.

Report & Redefine

Utilize 100s of standard reports to optimise and redefine IT Service Management workflows.

An Enterprise Solution

IT Transformation

Businesses are constantly trying to find more efficient ways of managing processes within IT as we grow ever-more reliant on technology.

An effective Request & Workflow Service Management Solution is a critical success factor for any organisation.

Providing a wide range of modules is where our solution excels.

The Impact

Driving Efficiencies Via An Extensive Toolset

Email Enabled

Automatically turn emails into incidents, requests or cases and track all communications.

Built-In CRM

Comes with built-in Customer Relationship Management module.

Customer Portal

Providing access to Service Catalogue, Cases, Tasks, Approvals & more.

Workflow Engine

Sequential Managed Workflow for change requests, approvals & tasks.

Knowledge Base

Articles are easily accessed by staff and customers to solve common problems.

Extensive Reporting

Over 170 reports on cases, tasks, assets, contracts & CRM

Incident, Problem & Change

Aligned to ITIL for incident, problem and change management.

Asset Management

Import or Scan your network to manage assets.

20+ More Modules

Including Document Manager, Contracts, Chat & CMDB.