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    MineStream & Finance

    Accountability For Financial Services

    MineStream is implemented by world leading global resources companies to manage governed global workflow functions within their central Financial Services business units.

    Read the complete case study here

    Adoption
    The software was initially deployed within a Shared Service Centre environment to manage incoming vendor invoice enquiries and internal business emails.
    Restructure
    The organisation had a charter of requirements with regards to service level agreements, prioritisation and workflow management. These could not be managed within their ERP.
    Re-Invention
    Nine years later the solution was confgured to manage identifed Global Group Function processes. It enabled end-to-end management of vendor requests and internal service requests.

    Critical Success Factors

    A Vast Feature Framework

    Workflow
    Electronic forms can be integrated into the solution to improve and automate service requests and business workflow.
    Streamlining
    Staff workloads have been streamlined via the governed SLA timeframes to improve delivery and productivity.
    Reporting
    The solution provides VPs with a suite of reports previously unavailable to them.

    An Enterprise Solution

    Enabling Vendors & Providing Self-Service

    Integrated web forms have been deployed to automate a range of service requests such as:

    • Service Entry Sheet
    • Invoice Rejection
    • Invoice Enquiry
    • Employee Expense Management
    • Payment Services Customer Support
    • Accounting Services

    The Impact

    Streamlining Complex Business Rules

    A public-facing form accessible globally 24x7 provides suppliers with the ability to submit an invoice, contact Payment Services or request an update to their Vendor Data Details.
    The request is routed automatically to the resolution team and assigned the appropriate categorisation and due date according to governing SLAs.
    The request automatically applies Vendor or Employee details and links important information for the team to reference.
    Where workflow is required for approvals or extra steps, these can be applied manually or automatically via the web form.
    The case can be managed until completion and all communications back to the Requestor handled via templates for standardised process and business workflow.
    If required, the Vendor can also use a Customer Portal to lodge or update enquiries or requests.
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